Mind trick, Psychology, Secure things

Déjà vu

Story number 1

My wife and I were enjoying the sun set. We had settled ourselves on a bench with cushions on the beach. A waiter came in our view:
“What would you like to drink?”
My wife answered:
“One hot chocolate milk please.”
“With or without whipped cream?”
“Without whipped cream.”
Then it was my turn to order a drink:
“One tea without whipped cream. ”
When the waiter went away, my wife remarked something about my joke.

After a few minutes the waiter came back with two hot chocolate milks without whipped cream.
“I did not order this beverage.”
“You ordered a hot chocolate milk without whipped cream. ”
“I ordered a tea without whipped cream. ”
The waiter was silent for a few moments. Then he offered me to bring me a tea.

Story number 2

When I was looking for a parking space for the car, one of my kids said:
“That car has the same colour.”
I said something like “A huh”.

I parked the car and my wife left to do some fast shopping. I stayed with the kids. After a few minutes I noticed movement in the rearview mirror. My wife had changed her coat, hair colour and glasses. And she had shopped.

“Something is wrong.” flashed through my mind. I turned around to have a good look. The woman looked me straight in the eyes. She was surprised. Her view shifted to the license plate. Then she looked to me with an apologising smile.

She slowly turned around, looking for her car. Then her eyes fell on a car with the same colour, the same model and the same brand. And off she went.

Breakdown

The waiter and the woman have some things in common: first they used the auto pilot (System 1). Then they forced themselves to think (System 2). This leads to the following graph:mindful-tester-deja-vu-systems-timeline

Back to business

The following story is fiction. So enjoy.  

Steve was waiting for things to happen. For more than one hour it was just him and his pen. The other stuff was boring: the same people moving on the screens in the same patterns. He noticed, that a pizza delivery boy parked his car on the parking lot. He just knew, that it was a pizza delivery boy. While many of his colleagues were regarding strangers as potential criminals, he just looked and knew.

The young man came to his desk:
“One large pepperoni pizza for mister Neal.”
“Sorry”, Steve replied. “You are not allowed to deliver, because your delivery is not on the list.”
Then a phone call came in.
“Hi Steve, John here. I forgot to notify you, that a pizza would be delivered.”
Steve checked off the following points:

  • It was the internal phone number of John.
  • He had an American accent with Scottish accent.
  • He was always late with meal notifications.

“Sure, no problem. One pizza coming up.”
“Fine. I’m hungry.”
Steve thought: “He always is.”.
He said to the pizza delivery boy:
“You can go the 6th floor. Mister Neal is wearing a T shirt.”
Steve thought: “He always is.”.
The young man nodded and entered the elevator.

Outside a car stopped. The same man came to Steve’s desk. Steve looked at the first car, which was still parked outside. There was something wrong. The pizza delivery boy looked genuine.
“He’s real.”, flashed through his mind.
Steve asked: “One large pepperoni pizza for mister Neal?”
“That’s right. Can I deliver the pizza?” with the same voice.
Steve looked at the monitor, which showed the same delivery boy in the elevator.

He looked to the pizza delivery boy.
“I have to write down the delivery time.”, while tapping 3 times on his watch. 3 short taps is S in morse: Social engineering threat. He felt 3 short vibrations of his watch. Now Steve had 3 minutes to evaluate the situation, before the alarm went off.

In the meantime another pizza delivery boy with the same face had come to his desk:
“One large pepperoni pizza for mister Neal.”
The same face, the same suit and the same voice.
“He’s not an actor. The body language is from a reluctant man trying to earn extra money for his study.”
Steve looked to the two pizza delivery boys standing for his desk: they looked like twins.

John was a hungry programmer: he ordered at most two pizzas at a time. Steve recalled, that John had ordered just one pizza. He pressed his two hand palms on the desk to push himself up. This way he concealed two small movements. With his right index finger he pushed the Down The River button. People inside the building could only leave the building: elevators would only go downstairs; doors would only open to the hallway. Etcetera etcetera. Annoyance crept in Steve’s mind:
“This is the real thing and my intuition failed me for the first time.”

With his left index finger he locked the control panel in front of him. While Steve was standing at ease, he casually placed his right palm on his watch. The watch scanned his palm and vibrated for half a sec: the alarm was confirmed. He imagined himself as a concrete wall. Now he had to stall, until the backup would come. The guitar music from the opening scene of Pulp Fiction started to play in his head. He defocused to get a better view of the situation. This way he could see the two pizza delivery boys and the entrance at the same time. Then tensome pizza delivery boys entered the building. Packed with pizza boxes. The trumpets in his head began to play harder.

Communication, Lean, Management, Mind mapping, Psychology

Fetching, fast and slow

Let’s start with a simple observation of the following sentence:

Do I communicate (without a mouse)?

If you were fast, then there is a high probability you were thinking: “The word mouse is used by the author instead of the word mouth. So the spelling is wrong.”

If you thought hard, then there is a high probability you were thinking: “The mouse is probably a computer accessory. So the question could be rephrased as follows: do I communicate (without a computer)?”

I once heard a great story from an experienced test manager René. He told me, that his project members were communicating with emails. It did not even change, when they sat in the same room. He just set a daily limit of 3 emails, which they could send. This lead to more face to face communication, which improved the project spirit and group cohesion significantly.

Breakdown

In the introduction I used a mind trick on you. This is a trick, which can be used to confuse people.  For the fast observations System 1 is used in most cases. This way of thinking provides fast, almost effortless way to digest information. Like walking to the office.

For the thoughtful observations System 2 is used. Doing complex operations like testing in the office. Both systems have been discussed in depth by Daniel Kahneman in the book Thinking, fast and slow. The title of this blog is based on the title of this book. And fetching is short for fetching coffee.

In March 2015 James Bach introduced the term testopsy. He analysed, what the tester did during a test. I thought about a post autopsy or blog post autopsy.  It is tempting to concatenate the strings post and opsy. But as a Dutch native speaker I do not take any chances. 

Just let me perform an autopsy for a blog post: how did I construct the blog post Do I communicate (without a mouse )?

Because I wrote the blog post, I have the original mind map, which was used as a basis. In the following picture I highlight, which System is used and the corresponding trends. System 2 is used in certain parts of the blog post and System 1 in other parts.

mindful-tester-mindmap-System1-Sytem2

A manager would say:
“This is nice. And that’s all. The relationship between the parts of the blog post and Systems is meager at most. ”

Time for a graph make over.

Graph SOS
There is a British car program, in which they deconstruct and construct a beloved car wreck. For people, who earn it.  And as a reader you definitely earn a better graph.

In case you did not read this blog post Do I communicate (without a mouse)?, please do. It makes the following graph understandable.

mindful-tester-timeline-system1-system2

In the graph above I show my usage of Systems 1 and 2 on the vertical axis. The horizontal axis shows the different parts of the post in reading order. So it is possible to observe, that System 2 is used less and less until the end of story.

A manager might be more interested in this graph than the previous one:
“So what you are basically stating, is, that people use System 2 for learning. And participating.”
Or even better:
“I wonder, whether System 1 is used during the meetings in my company .”

Breakdown 2

Over the years I saw a recurring pattern. Every time I boarded a project or got a new room, I had to change my coffee fetching list. And somehow I reduced the spent time. I eliminated waste: it looked to me, that I was lean. This story I carried with me for more than a year. Telling and retelling it to myself over and over again.

Then it was time to put it in a blog post. I started with the mind map with the condensed and descriptive title Coffee. The first branch contained the story. Then I added two funny anecdotes to add some flavour to the blog post.

In the meantime I had lost my favourite mug out of view: a bear, who juggles, while praising the owner of the mug. (That’s me.) After I had found the mug, I made a photo with my smartphone. The mug was on the foreground and my markers right behind them. Then I noticed my mouse: it was behind the markers and not on the photo. So I changed the view for the next picture: the mouse is on the background. Unreachable for normal use.

A few days later I noticed, that I was missing a photo with a funny text for the blog post. I needed something, that could be connected with coffee or tea. Then I remembered the picture of my mug, which was a major obstruction for using my mouse. A thought about communication entered my mind: Do I always need a mouse for communication? It was relatively simple to write an introduction from this point.

Most stories have a lesson at the end. I think, that it is highly predictable (and a bit boring). I wanted to give the reader a choice out of 3 lessons. But that was not entertaining enough. So I placed myself in the spotlights (again). If I could let my voices speak, then I would have a more recognisable situations instead of some abstract and concise questions without any explanation. I took the following voices:

  • The lean machine in me, cutting wastes on his way to the future
  • A woman constantly looking for her needs, while brainstorming and chatting
  • A service desk agent concerned about an implementation of a new functionality
  • A curious software tester looking for clues.

I somehow used a Dutch style form: the circle is round. I started with the title Do I communicate (without a mouse)? And ended with the same question.

Communication, Lean

Do I communicate (without a mouse)?

Just a bunch of thoughts popping up in my head, while looking at the picture:

  • Yes, I need some tea.
  • Yes, I need to make a note.
  • Yes, I need a mouse to communicate.

A Note As A Service

In the Netherlands people tend to be too busy to go to the coffee corner in the office. In some companies there is an unwritten rule, that you get coffee, tea, or water for your colleagues once every 4 hour.

The first times are hard. What is your name? What would you like to drink? How do you prefer to drink your coffee? Coffee is a difficult one. How strong, how much milk, what kind of coffee ? If you have 10 waiting colleagues, then you need some time to note their requests.

Because I am Chinese, I can make the following joke to make people relax. “So you take numbers 7, 14, and 22.”
Then  I get surprised looks.
Probably thinking: “Our coffee machine has no number 7.”
Then I continue with a heavy Chinese accent:
“One Babi Pangang, one Fu Yong Hai and …”
Then often a smile appears.

Accelerated note taking
Of course this process can become faster than I described. The names of the persons were abbreviated by me. I used codes for the beverages like C strong for a strong black coffee.  The waiting time during a phone call could be reduced to seconds by asking his or her colleagues: “What does he / she prefer to drink?”

I once noticed a serving tray. The type, which is used in the canteen. There were more than 20 circles on it. Every circle contained the name of a person, preferred beverage in the morning, and preferred beverage in the afternoon. When I called an end user with question about domain knowledge, I got the reply, that she was fetching coffee for her colleagues. So I told, that I would call back after a half hour.

Association and reduction

The next trick was to discover patterns: he always drinks black coffee in the morning. Or she prefers hot water for her tea.

Visualisation is also great: imagine the face of someone you fetched coffee for: cappuccino. Or look at the desks and the corresponding beverages: this is the tea corner.

My question became: “Would you like to have a black coffee?”
A few weeks later: “Black coffee?”
A few weeks later drinking an imaginary cup of coffee and waiting for a nod.
A few weeks holding an imaginary cup of coffee and waiting for a nod.
A few weeks a slight raise of the chin and waiting for a nod.

Questions I ponder upon
(To spice things up I added some fictional thoughts and talks. )

  • Am I lean?
    I fetched coffee and tea for 8 persons within 8 minutes.
    Not bad!
  • Can I handle changes?
    “For a change I would like to have real hot water from a water cooker. Earl grey, sugar, and a real tea spoon. I hate those flimsy plastic reeds. Can you still remember it? The next time I’ll fetch you some tea. Or maybe I should take green tea. My neighbour really loves it. Nah, I just stick to the dark tea. Anyways….”
  • Do I communicate (without a mouse)?
    “Yes, Earl Grey. By the way I noticed, that you are testing the upload function. There are customers begging for it. Did you know that?”
    “Really?”
    “I was wondering, whether the following item is mentioned in the user story!?”

Sharing knowledge about testing and other things on my mind